Webinar: College Union Foundations – Conflict Management

A basic skill in any professional setting is conflict management. The college union, being the living room of the campus, draws people with a variety of needs and expectations. Occasional conflict is a natural occurrence. Whether that conflict leads to negative or positive results depends largely on everyone’s response to it. In this webinar, attendees hear from three seasoned professionals in the field as they share their experiences and advice on managing conflict in the college union.   

About the Presenters

• Dr. Jeremy Schenk earned his B.S. in social work and M.S. in college student personnel administration from Illinois State University and his doctorate in educational leadership and policy analysis from the University of Missouri. He currently serves as associate vice president for student affairs at Northwestern University, where he oversees a broad portfolio including student unions, dining, campus life, and operational services. A student-centered leader with 25 years in the field, Jeremy began his career at Illinois State and has since held roles across residential life, student activities, orientation, fraternity and sorority life, dining, finance, human resources, and intercultural services.  An active member of ACUI since 2004, Jeremy has co-led regional audit task force, regional restructuring task force, and three association-wide strategic plans. He served two terms as an at-large member of the Board of Trustees and is a past president (2021–2022), helping guide the Association through the challenges of the pandemic and its aftermath.  Jeremy’s research has centered on the student affairs workforce. His dissertation examined the relationship between departmental leadership and new professionals.  
• Brenda Evans , Dean, Student Affairs & Wellness , UMass–Lowell  
• Neela Patel, Rutgers University  

ACUI Core Competencies

• Human Resources 
• Organizational Leadership 
• Student Learning

Learning Outcomes

As a result of attending this program, participants will be able to:

•  Improve listening skills  
• Use de-escalation techniques to manage conflict  
• Practice self-management during times of conflict  

Registration Details

• Individual at Premium or Full Tier Member Campus: Free
• Individual at Digital Tier Member Campus – $20
• Individual at Nonmember Campus – $50

Each person who wants access to event or resources following event should register individually. Members must be associated with the correct campus account to receive the $0 rate, where applicable; please contact acui@acui.org with questions or issues.