All it takes is a glance at the headlines to see that staffing shortages are everywhere. Blame “The Great Resignation” or any of several other drivers, but the fact remains: it’s hard to attract, hire, and retain good people.
However, thanks to hard work and a unique blend of training techniques, marketing, technology, and engagement initiatives, the David L. Eisler Center at Ferris State University can tout an employee retention rate above 90%. The strategies used there have reduced employee turnover and created a student workforce that is supported, engaged, and happy.
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Shana Beisiegel has been employed at Ferris State University for 17 years, with 10 of those at the David L. Eisler Center in event planning and logistics for what is now over 32,000 events. Taking a creative approach to training, team building, and customer service keeps her team engaged at the Eisler Center and on campus. She loves spending time with her family, enjoying Lake Michigan, reading a good book, and camping. Sometimes she even gets to combine all four of the activities.
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Bryan Peck is vice president of sales and marketing for Mazévo Software. He has worked in the event management software industry for over 20 years, beginning in 1999 with Dean Evans at EMS Software. Peck and Evans went on to continue their partnership by starting Mazévo in 2019. The company provides higher education event professionals with modern, easy-to-use, powerful scheduling platforms with best-in-class customer service. Peck also enjoys mountain biking on the trails in his home state of Colorado and spending time with his family.
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