On the Job with Diana Ballesteros

What is one project or innovation you’re proud to have helped implement?

As the “living room” of the university, it’s important that our students feel safe and that they can trust the staff and faculty to assist in the case of an emergency. I’m proud of the Student Union Emergency Procedures I created for the student union and Associated Students Inc. team. These procedures provide the staff with directions and guidelines on how to handle different emergency scenarios. My hope is that all of our patrons feel comfortable and safe in their building.  

Diana BallesterosWhat is the biggest lesson you’ve learned working in the profession?

The biggest lesson I learned is the importance of communication for every aspect of my job and the organization. All of our successes can be attributed to excellent communication, and all of our failures and/or mishaps can be traced back to miscommunications. The organization wouldn’t be what it is today without clear, concise communication.

When working with events, what factor is most likely to make or break its success?

No matter how long or how often you commit to technical services, something always happens! You can feel super confident that everything is working well, and then for no reason the system decides not to work. Working in this field, being an organized perfectionist is the most challenging aspect, but it has definitely helped me learn how to roll with the punches.

Describe a memorable day on the job.

I’ve worked at the CSU–Channel Islands Student Union for eight years, so I’ve had a lot of memorable days. Days like when I had to get into our mascot costume, Ekho, to promote school spirit, hosting Welcome Back events in the building for the students, celebrating the many student assistants at our yearly Student Assistant Appreciation event, and many more. The most memorable day, though, has to be March 18, 2010, when the CSU–Channel Islands Student Union officially opened. This is the day my career started and the first day of many memorable days to come.

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